FAQ

WHICH AREAS DO YOU SERVE?

→Airports we Service are SAN,LAX,SNA,CBX and BUR.

→We service To/From all greater San Diego.

→We cater to clients in Orange County, Riverside, Los Angeles, Calexico, Santa Barbara and Las Vegas. Our services include shuttle transportation from San Diego to LAX, private transportation from LAX to anywhere in San Diego and many others.

→We do not offer chauffeured services in Mexico but we can take you to the CBX or any other Border Crossings.

 

WHAT ARE MY OPTIONS IF I WANT TO MAKE A RESERVATION?

→You can make a reservation online on this website using our Reservation Portal.

→You can call us at +1 619 483 9510 to speak with a live agent.

→You can email us at office@execulimousine.com your itinerary and questions.

 

WHERE DO I MEET THE CHAUFFEUR AT THE AIRPORT?(CURBSIDE) OR (MEET&GREET)

CURBSIDE PICK UP(STANDARD)

→Your chauffeur will track your flight and know exactly when you have landed.

→Once you have landed, you will receive a text from your chauffeur introducing himself/herself.(Make sure your cell is on and to provide a correct cell number)

→After you get your luggage, you will come out to the curb and check which Zone you are in. You will then text that letter to your chauffeur (Zone A for example) and he/she will be there in 3-5 mins to pick you up.

 

MEET&GREET (UPGRADE)

→Chauffeur will meet the client inside the Airport with a sign with the Passenger name on it.

→Passenger will most likely see the chauffeur and the sign on the way to baggage claim.

→Chauffeur will then assist with the luggage and walk with the client back to the vehicle.

→This service is an upgrade available at $30 for SAN and $40 for LAX (Sedan & SUV). Meet&Greet for larger vehicles (Passenger VAN and above) is available for a minimum of $65 depending on size of vehicle and airport.

→Passengers who do not provide us with a cell phone or domestic number will be automatically upgraded and charged for a Meet&Greet service. This is to insure we find the client in a timely manner.

 

SHOULD I ADD EXTRA TIME TO MY PICK-UP SINCE I HAVE TO COLLECT MY LUGGAGE?

→No, please enter the exact arrival time of your flight when making a reservation.

→Our chauffeur already takes into account you having to collect your luggage.

→There is no waiting fee for collecting luggage.

 

HOW WILL I KNOW THE CHAUFFEUR WILL BE ON TIME FOR MY RESERVATION?

Be rest assured that your chauffeur will not only be on time, but most likely be 5-10 minutes early.

→All of our chauffeurs are instructed to text the client when in route to the pickup.

→You should expect this text approximately 15-45 minutes before your pickup time.

→If you have not received this text, please call the dispatch office at +1 619 483 9510 and they will assist you.

→For airport pickups, the chauffeur will text you immediately when your flight lands.

 

DO YOU CHARGE FOR FLIGHT DELAYS?

→No, we do not charge for flight delays. We understand that flight delays are not in your control and thus we do not hold you responsible.

→We use multiple state of the art flight tracking software to know exactly when your flight arrives.

 

WHAT IS YOUR CANCELLATION POLICY?

→For sedans and SUVs, all cancellations must be made 24 hours in advance.

→For Passenger Vans, Busses, and Stretch limousines, all cancellations must be made 48 hours in advance.

When a reservation is made, we no longer take any more trips for that vehicle in that specific time. If a last minute cancellation occurs, then our company and the chauffeur have lost that business and any other potential business.

 

THE GRATUITY IS PREPAID WITH THE RESERVATION,WHY IS THAT?

→The Gratuity is prepaid at 20%, but if you feel your experience was not worthy of 20%, we will refund your entire gratuity with no questions asked.

→Safety of our chauffeurs and clients is always a priority. Another reason we prepay the gratuity is to minimize the amount of cash that is in our vehicles.

→Our Clients appreciate the convenience of prepaid gratuity and not having to worry about having cash on hand.

 

ARE YOUR VEHICLES CLEAN,PROPERLY MAINTAINED?

→Our vehicles are vacuumed and washed multiple times throughout the day and detailed on a regular basis.

→Our vehicles have passed multi-point inspections and go through various tests on a regular basis.

→Vehicle maintenance is one of the top priorities for our cars because it directly has to do with chauffeur and client safety. We don’t just do maintenance, we do preventative maintenance. All of our cars are maintained regularly and kept to the highest standards.

 

HOW ARE YOUR CHAUFFEURS DIFFERENT THAN "UBER/LYFT" DRIVERS?

They are well dressed, groomed, and held to the highest standards.

→They are always expected to open/close your door and assist with luggage.

→Our chauffeurs are screened and drug tested for your safety.

→Our chauffeurs go through detailed training before they are dispatched out.

→Our chauffeurs and clients are covered in our commercial insurance policy.

With Uber/Lyft none of the above is guaranteed. Your chauffeur could have minimal experience and THEIR vehicle could be under-maintained. Rideshare Drivers are not required to pass any Drug Tests nor Background Checks. They are not held to any standards and they do not have the proper insurance in case of an accident.

 

WHY DO BUSINESS PEOPLE HOLD BLACK CAR SERVICES IN HIGH REGARD?

Time and energy-saving:  Professional chauffeurs have ample knowledge of the area they are serving, which makes them capable to get you where you need to go without delays;

Convenience: You don’t have to worry about finding your way through an unfamiliar city or, even worse, looking for a parking spot;

Luxury: Modern black cars are equipped with every amenity you might need on a short or long trip;

Safety: Our Vehicles are exceptionally well-maintained and the chauffeur never leaves them out of sight, so you’ll be safe during travels, and your belongings will remain secure, even if you’re not in the car;

Style: Every businessperson knows that first impression matters and there’s no better way to make an entrance than in a state-of-the-art vehicle.

 

CONCERT VENUES AND STADIUM EVENTS CAN BE CHAOTIC,HOW WILL I BE ABLE TO FIND MY CHAUFFEUR?

→If you book a round trip with us, we make sure to assign the same chauffeur on both legs of the trips.

→This helps the client have direct communication with the chauffeur and can be useful if they decide they want to stay and enjoy the event longer.

→This also enables the client and chauffeur to pick a designated pickup location for the return trip to ensure an expedited pickup process.

 

DO YOU HAVE ANY HIDDEN FEES?

→We absolutely do not have any hidden fees or surprise charges.

→What you see on the confirmation that is emailed to you the day before the trip is exactly what you will be charged.

→We do not charge for tax or tolls.

After you make an online reservation, the only charges that you will see added to the base rate are 20% gratuity and airport pickup surcharge.

→The airport pickup surcharge is $10 for SAN and $15 for LAX and is charged to us by the Airport Authority.

→If the client is late and wait time occurs, then an email will be sent to inform of the total charges billed to the card on file.

→If the client at any time feels they have been wrongly charged, please do not hesitate to email or call us.

 

ARE YOUR VEHICLES SMOKE FREE,IS DRINKING(ALCOHOL) ALLOWED?

→All of our vehicles are guaranteed to never have been smoked in.

→Yes, our Transportation License does allow clients to drink in our vehicles.(rules and limits apply).

 

I MADE A RESERVATION BUT MY CONFIRMATION SHOWS UNPAID,WHEN WILL YOU CHARGE MY CARD?

We process each reservation 24-48 hours before the pickup time.

→At this time we will send you a paid receipt which is also the confirmation for your upcoming trip.

→Please make sure to enter the correct billing address and name for the card you want us to bill.

→If you are using an international credit card, please DO NOT enter the billing address. It will not recognize it.

 

CAN I ADD A STOP TO MY RESERVATION?HOW MUCH DOES IT COST?

→Yes, you can add as many STOPs as needed before you get to your final destination with our car service. Pricing can depend on distance and time. Please see below for details.

→If the stop is less than 5 miles off the most efficient GPS route, the cost is only $20.00 per STOP. (plus gratuity & fuel)

→If the stop is more than 5 miles off the most efficient GPS route, then the cost is $3.50 ($5.00 outside of the San Diego area) per every extra mile. (plus gratuity & fuel)

→If the driver has to wait more than 5 minutes at any STOP address, then wait time will accrue at the regular hourly rate. This rate will be based on the vehicle type. (minimum $89/hour)